Fundraising contact centre for Australian not-for-profits
Buildingbetter.connections.
We shape, fund and contribute to the growth of our clients' current and future projects — reigniting the passion of supporters and helping not-for-profits hit their fundraising goals.
What does ARC Twenty Two do?
ARC Twenty Two is a fundraising contact centre in Osborne Park, Perth, that helps Australian not-for-profits acquire, retain and consolidate donors. Our in-house team makes welcome and verification calls, reactivates lapsed donors, upgrades and converts supporters, and works alongside Voice AI and SMS AI agents for charities across Australia.
Last updated
- Founded in Perth, WA in 2022
- Serves not-for-profits across all of Australia
- Nine acquisition, retention and digital services
- Four weeks of initial training for every caller
- Priced per contact handled or per successful outcome
Building better connections.
We bring together the most dedicated and most passionate people in the industry.
ARC Twenty Two specialises in Acquisition, Retention & Consolidation services for not-for-profit organisations — created to generate better donor experiences and improved outcomes.
Our success comes from our belief in what you and your team are doing. We're inspired by your moonshot moves, and we can't wait to make a measurable difference to your fundraising efforts.
Read the full story- 01Outbound contact centre, designed for purpose
- 02Trained, in-house team — never outsourced
- 03Encrypted data, scrubbed at six months
- 04Outcome-focused, donor-first conversations
How it works.
Four principles we hold to in every conversation, every campaign, every relationship we steward on your behalf.
The right perspective
Our team understands the donor's perspective and is empowered to consolidate and complement your sales process.
Genuine conversations
Fully trained staff ensure every conversation is professional, authentic, and personalised to the donor.
Innovative processes
We continuously evolve to enhance client services and products as the landscape changes.
Experienced team
We are constantly looking for ways to improve the donor experience and the journey itself.
Partner with us.
ARC Twenty Two was created from a genuine desire to generate better experiences for donors and better outcomes for not-for-profit organisations — across human conversations, Voice AI, SMS AI, and digital channels.
Welcome & Verification Calls
Warm welcomes and confirmed donor details, every time.
Reactivation
Lapsed and cancelled supporters, gracefully reconnected.
Follow Ups
Declined transactions and additional-gift opportunities.
Donor Upgrades
Inviting higher monthly contributions when the moment is right.
Conversions
One-time donors converted into long-term supporters.
Communication and Retention
Personalised touchpoints that keep donors engaged.
New Donor Acquisition
Prospective supporters qualified and welcomed in.
SMS & Voice AI
Voice AI and SMS AI agents, on brand and on tone.
Digital Marketing
Targeted campaigns measured to outcomes, not impressions.
Maximise impact. Elevate outreach.
High quality, outcome-focused contact services for not-for-profit organisations — improving donor experiences, with rigorous attention to back-end security and data protection.
All nine servicesWelcome & Verification Calls
Welcome new donors and confirm the details on file — clean records, warm introductions, every time.
Reactivation
Reconnect with donors whose memberships have lapsed or who have cancelled their monthly giving.
Follow Ups
Our team reaches out about declined transactions and additional donations — recovering value, gracefully.
Donor Upgrades
We contact your donors with care to encourage higher monthly contributions when the moment is right.
Conversions
Our experienced team converts one-time donors into regular, long-term supporters of your cause.
Communication and Retention
A friendly hello or a Happy Birthday wish can make a remarkable difference to retention and engagement.
Six pillars, held in equal measure.
The values our team brings into every conversation — with donors, with not-for-profit partners, and with one another.
Experience
Passion drives the vision and shapes every goal we set out to reach.
Respect
Extended in equal measure to our team, our clients, and the communities we serve.
Pride
An uncompromising commitment to quality work and to the people behind it.
Value
Adding meaningful value to every conversation and every campaign we touch.
Commitment
A daily, deliberate striving toward excellence across the smallest details.
Gratitude
Appreciation toward the team, the work, and every opportunity entrusted to us.
We are driven to continuously innovate and craft effective customer engagement strategies in this ever-evolving landscape — reflecting our enthusiasm and dedication to advancing the fundraising industry.
Let's talk.
Tell us about your goals and your audience — we'll respond within one business day with a tailored proposal for your organisation.