Where is your business based?

We are based in Western Australia, but we support not-for-profit organisations from all over Australia.

Are your staff fully trained?

All our staff members are given four weeks of initial training so they can handle calls professionally and empathetically. They undergo continuous training to stay updated with the latest industry standards.

Can you customise services for our organisation?

Absolutely. We understand that every not-for-profit organisation is unique, and we tailor our services to meet your specific requirements and the audiences you serve.

What sets ARC Twenty Two apart?

Our dedication to supporting not-for-profit organisations sets us apart. Our founder has over 20 years of industry experience, and our team is built around long-term donor stewardship rather than transactional fundraising.

What types of organisations do you support?

We specialise in providing call-centre services to not-for-profit organisations across various sectors — from international aid to community welfare and the arts.

How does pricing work?

Our pricing model is based either on the volume of contacts handled or on successful outcomes achieved. We tailor each engagement to the size and goals of your organisation.

How is donor data protected?

At ARC Twenty Two, the protection of our clients' and donors' information is our utmost priority. We implement a comprehensive 360-degree monitoring and management process, and personal details are anonymised after six months.

How do we get started?

Simply reach out via phone, email, or our enquiry form to discuss your organisation's needs. We'll respond within one business day with a tailored proposal.

The Contact Centre Experts·Est. 2022 — Perth, WA

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Buildingbetter.connections.

Acquire

New donor introductions, qualified and prepared for long-term giving.

Retain

Lapsed and at-risk donors gracefully reactivated into recurring support.

Consolidate

Stronger relationships, longer commitments, more meaningful giving.

Acquire / Retain / Consolidate

We shape, fund and contribute to the growth of our clients' current and future projects — reigniting the passion of supporters and helping not-for-profits hit their fundraising goals.

Our services Schedule a consultation

Dedicated services

20+

Years experience

75%

Long-term verified

Watch the reel

FILM · ARC22 · 2024

PLAYING

ARC22

Building better connections.

FILM

A short film by ARC Twenty Two

Trusted Network

§ 01 — About

"Experience the difference of contact centre staff who care."

We bring together the most dedicated and most passionate people in the industry.

ARC Twenty Two specialises in Acquisition, Retention & Consolidation services for not-for-profit organisations — created to generate better donor experiences and improved outcomes.

Our success comes from our belief in what you and your team are doing. We're inspired by your moonshot moves, and we can't wait to make a measurable difference to your fundraising efforts.

Read the full story

In short

01Outbound contact centre, designed for purpose
02Trained, in-house team — never outsourced
03Encrypted data, scrubbed at six months
04Outcome-focused, donor-first conversations

2022PERTH · WA

§ 02 — How it works

How it works.

Four principles we hold to in every conversation, every campaign, every relationship we steward on your behalf.

01PRINCIPLE

The right perspective

Our team understands the donor's perspective and is empowered to consolidate and complement your sales process.

02PRINCIPLE

Genuine conversations

Fully trained staff ensure every conversation is professional, authentic, and personalised to the donor.

03PRINCIPLE

Innovative processes

We continuously evolve to enhance client services and products as the landscape changes.

04PRINCIPLE

Experienced team

We are constantly looking for ways to improve the donor experience and the journey itself.

An array of services

Partner with us.

ARC Twenty Two was created from a genuine desire to generate better experiences for donors and better outcomes for not-for-profit organisations — across human conversations, Voice AI, SMS AI, and digital channels.

Explore all services Request a quote

S/01

Welcome & Verification

Warm welcomes and confirmed donor details, every time.

S/02

Reactivation & Delinquency

Lapsed and declined supporters, gracefully recovered.

S/03

Follow Ups

Declined transactions and additional-gift opportunities.

S/04

Upgrading Donations

Inviting higher monthly contributions when the moment is right.

S/05

Conversion Calls

One-time donors converted into long-term supporters.

S/06

Retention & Goodwill

Personalised touchpoints that keep donors engaged.

S/07

Connect & Convert New Donors

Prospective supporters qualified and welcomed in.

S/08

SMS & AI Chatbot

Voice AI and SMS AI agents, on brand and on tone.

S/09

Digital Marketing Conversions

Targeted campaigns measured to outcomes, not impressions.

§ 03 — Services

Maximise impact. Elevate outreach.

High quality, outcome-focused contact services for not-for-profit organisations — improving donor experiences, with rigorous attention to back-end security and data protection.

All nine services

Series A — Stewardship

S/01

Welcome & Verification Calls

Welcome new donors and confirm the details on file — clean records, warm introductions, every time.

Welcome contactRecord contactAmend detailsSave cancellationConvert to one-off

S/02

Reactivation

Reconnect with donors whose memberships have lapsed or who have cancelled their monthly giving.

Record contactAmend any detailsResubmit data with outcome

S/03

Follow Ups

Our team reaches out about declined transactions and additional donations — recovering value, gracefully.

Record contactFix payment informationResubmit data with outcome

Series B — Growth

S/04

Donor Upgrades

We contact your donors with care to encourage higher monthly contributions when the moment is right.

Record contactDiscuss upgradeResubmit data with outcome

S/05

Conversions

Our experienced team converts one-time donors into regular, long-term supporters of your cause.

Record contactConvert to monthlyResubmit data with outcome

S/06

Communication and Retention

A friendly hello or a Happy Birthday wish can make a remarkable difference to retention and engagement.

Record contactPersonalised greetingUpdate donor profile

§ 04 — Our Values

Six pillars, held in equal measure.

The values our team brings into every conversation — with donors, with not-for-profit partners, and with one another.

01VALUE

Experience

Passion drives the vision and shapes every goal we set out to reach.

02VALUE

Respect

Extended in equal measure to our team, our clients, and the communities we serve.

03VALUE

Pride

An uncompromising commitment to quality work and to the people behind it.

04VALUE

Value

Adding meaningful value to every conversation and every campaign we touch.

05VALUE

Commitment

A daily, deliberate striving toward excellence across the smallest details.

06VALUE

Gratitude

Appreciation toward the team, the work, and every opportunity entrusted to us.

DIRECTOR'S NOTE

PORTRAIT 01/01PERTH · WA

David

D'Agostino

DIRECTOR · MMXXII

We are driven to continuously innovate and craft effective customer engagement strategies in this ever-evolving landscape — reflecting our enthusiasm and dedication to advancing the fundraising industry.

David D'Agostino

Co-Founder & Director

Twenty-plus years in fundraising across Australia and Europe — having spearheaded a range of impactful acquisition and retention campaigns for crucial causes.

20+

Years experience

100s

Campaigns led

∞

Causes elevated

Trusted by partners across Australia

our network →

Ready to begin?

Let's talk.

Tell us about your goals and your audience — we'll respond within one business day with a tailored proposal for your organisation.

Request a quote Contact us