THE CONTACT CENTRE EXPERTS
At ARC Twenty Two, our mission is simple — to shape, fund and contribute to the growth of our client’s current and future projects.
Our dedicated team is committed to inspiring and reigniting the passion of current and previous supporters. We firmly believe in the power of building long-lasting relationships with donors so they keep your organisation’s amazing work at the forefront of their minds.
Talk to us about a strategy to reactivate existing relationships, acquire new donors and hit your fundraising goals.
HOW IT WORKS
The right Perspective
Our team understands the donor’s perspective and is empowered to consolidate and complement your sales process.
Genuine Conversations
Our fully trained staff ensure every conversation is professional, authentic and personalised.
Innovative Processes
We continuously evolve to enhance client services and products.
Experienced Team
We are constantly looking for ways to improve the donor experience and journey.
Outbound Contact Centre Services
ARC Twenty Two helps not for profit organisations to onboard and retain donors, with a focus on security and data protection.
Customer Verification
Let us make sure you have the right donor information on file.
Reactivation
We reconnect with donors whose memberships have lapsed.
Follow Ups
Our team will reach out about declined transactions and additional donations.
PROUD & PASSIONATE
The ARC Twenty Two team is driven to continuously innovate and craft effective customer engagement strategies in this ever-evolving landscape. This reflects our enthusiasm and dedication to advancing the fundraising industry.
PROFESSIONAL AND RELIABLE
Even the briefest conversations can significantly influence a donor/not-for-profit relationship.
We recognise that not for profit success depends on quality customer experiences, and aim to optimise outcomes for every stakeholder.
SECURITY FOCUS
ARC 22 Utilises the latest in secure donor built platforms to process data and protect sensitive information
All information is securely encrypted and personal details are automatically identified after six months
ARC Twenty Two
WHY CHOOSE US?
Our Director David D’Agostino has over 20 years of experience in fundraising across Australia and Europe, having spearheaded a range of impactful acquisition and retention campaigns for crucial causes.
4-week induction for new staff
Excellent donor retention rates
Advanced data protection
In-depth understanding of donor journey
OUR PARTNERS
WE DELIVER RESULTS
ARC Twenty Two’s premium contact centre services result in 75 percent of donors being verified and committing to 2+ years of regular donations.