Now serving not-for-profits across AustraliaAcquire / Retain / Consolidate75% of donors verified to 2+ yearsSuite 5 · Osborne Park · WA 6017Building better connections since 2022
ARC Twenty Two
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§ 02 —

Telephone fundraising services for Australian charities

Maximise impact.
Elevate outreach.

We provide telephone fundraising for charity and not-for-profit teams — high quality, outcome-focused calls to your donors on your behalf, improving donor experiences, with rigorous attention to back-end security and data protection.

In short

What fundraising services does ARC Twenty Two offer?

We offer nine services for Australian not-for-profits: welcome and verification calls, reactivation, follow-ups, donor upgrades, conversions, communication and retention, new donor acquisition, SMS and Voice AI, and digital marketing. Every call outcome is recorded and resubmitted to your CRM, and pricing is based on contact volume or successful outcomes.

Last updated

Key facts
  • Retention: welcome calls, reactivation, follow-ups
  • Growth: donor upgrades, conversions, retention
  • Acquisition: new donors, Voice & SMS AI, digital marketing
How an engagement runs

From brief to outcome.

01→ NEXT

Discovery

We learn your audience, your goals, and the tone of voice that suits your supporters.

02→ NEXT

Training

Our in-house team is briefed on your cause, your campaigns, and your standards.

03→ NEXT

Conversation

Donors are contacted with care — every outcome is recorded with rigour.

04

Reporting

Outcomes are returned to your CRM cleanly and on time, with full transparency.

§ A — Nine services

Designed for purpose.

Nine dedicated services — from acquisition and human conversation through to Voice AI, SMS AI and digital marketing — each priced per contact or per outcome and tailored to the size and ambition of your organisation. Open any service for its full page.

Choose the right calling service

Welcome and verification calls are the foundation of every effective fundraising programme. Our team greets each new donor, confirms their details, captures any updates, handles cancellations with grace, and works to retain the relationship wherever appropriate — converting cancellations into one-off contributions when a donor is no longer able to commit monthly.
What's included
  • Welcome contact
  • Record contact
  • Amend details
  • Save cancellation
  • Convert to one-off
Welcome & Verification Calls in detailQuote this service
We reach out to lapsed donors with warmth and respect, reminding them of the difference they made and the work that still needs doing. The outcomes are recorded and resubmitted to your CRM cleanly, so your team picks up where ours leaves off — without missing a beat.
What's included
  • Record contact
  • Amend any details
  • Resubmit data with outcome
Reactivation in detailQuote this service
Declined transactions, expired cards, and additional-gift opportunities all benefit from a human touch. We follow up promptly, fix payment information securely, and resubmit cleanly recorded outcomes — protecting both your revenue and your donor relationships.
What's included
  • Record contact
  • Fix payment information
  • Resubmit data with outcome
Follow Ups in detailQuote this service
Upgrade conversations work best when donors feel valued, not pressured. Our team starts with appreciation, listens carefully, and only then introduces the case for an increased monthly commitment — when the donor is ready to hear it.
What's included
  • Record contact
  • Discuss upgrade
  • Resubmit data with outcome
Donor Upgrades in detailQuote this service
One-off donors are often the most undervalued supporters in a fundraising file. We reach out to recent contributors, share the impact of their gift, and invite them to make their support recurring — building a foundation of dependable monthly income.
What's included
  • Record contact
  • Convert to monthly
  • Resubmit data with outcome
Conversions in detailQuote this service
Retention is the quietest, most under-appreciated form of fundraising. Personalised greetings, milestone acknowledgments, and well-timed updates remind donors why they fell in love with your cause in the first place — and keep them committed for years to come.
What's included
  • Record contact
  • Personalised greeting
  • Update donor profile
Communication and Retention in detailQuote this service
Acquisition begins long before the ask. Our team builds rapport with prospective donors — listening to what moves them, framing your cause around their values, and inviting them into a relationship that lasts. Every introduction is qualified and prepared for stewardship, so your retention team picks up a warm relationship rather than a cold record.
What's included
  • Prospect engagement
  • Cause-led conversation
  • Convert to recurring
  • Resubmit with outcome
New Donor Acquisition in detailQuote this service
Some donor moments are best answered in seconds, not hours. Our SMS AI and Voice AI agents handle high-volume, time-sensitive touchpoints — reminders, confirmations, simple updates — with the warmth and tone of voice your supporters already trust. The human team takes the conversations that matter most; the AI takes everything else.
What's included
  • SMS AI agents
  • Voice AI agents
  • Round-the-clock coverage
  • Tone-of-voice tailored
SMS & Voice AI in detailQuote this service
Awareness alone doesn't fund causes. Our digital marketing programme runs targeted, conversion-led campaigns that bring qualified prospects into your supporter funnel — and hands them on to our acquisition team to close. Every campaign is measured against outcomes, not impressions.
What's included
  • Targeted campaigns
  • Conversion-led creative
  • Funnel integration
  • Outcome reporting
Digital Marketing in detailQuote this service
§ B — Why ARC Twenty Two

Three reasons we deliver.

01

Proud & Passionate

We continuously innovate and craft effective customer engagement strategies in this ever-evolving landscape — reflecting our enthusiasm and dedication to advancing the fundraising industry.

02

Professional & Reliable

Even the briefest conversations can significantly influence a donor relationship. Not-for-profit success depends on quality customer experiences — we aim to optimise outcomes for every stakeholder.

03

Security Focused

We use the latest secure donor-built platforms to process data and protect sensitive information. All information is encrypted; personal details are automatically anonymised after six months.

Welcome to ARC Twenty Two

Inspiring and reigniting the passion of supporters.

Our dedicated team is committed to building long-lasting relationships with donors — keeping your organisation's amazing work at the forefront of their minds, conversation by conversation.

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Proof in numbers
75%
Long-term verified
2+ yrs
Avg. commitment
09
Services on offer
06 mo.
Data scrubbed
§ FAQ — Services

Questions about our services.

How our fundraising calls, AI agents and reporting work in practice — and what it costs.

A welcome and verification call is a short call to a new donor. We thank them, confirm the details on file, capture any updates and handle cancellations with care, converting to a one-off gift where a donor can no longer give monthly. It is the foundation of every effective fundraising programme.
We call donors whose memberships have lapsed or who have cancelled monthly giving, remind them of the difference they made and the work still to be done, and invite them back. Every outcome is recorded and resubmitted cleanly to your CRM so your team can pick up where ours leaves off.
We contact recent one-off contributors, share the impact of their gift and invite them to make their support recurring. Converting one-off donors builds a foundation of dependable monthly income for your organisation.
Upgrade calls start with appreciation. Our team listens first and only introduces the case for a higher monthly commitment when the donor is ready to hear it, so supporters feel valued rather than pressured.
Our Voice AI and SMS AI agents handle high-volume, time-sensitive touchpoints such as reminders, confirmations and simple updates, around the clock and in your tone of voice. Our human team takes the conversations that matter most.
Yes. Every contact is recorded, any details are amended, and the data is resubmitted with its outcome so your records stay clean and your team always knows where each donor relationship stands.
At ARC Twenty Two, the protection of our clients' and donors' information is our utmost priority. We implement a comprehensive 360-degree monitoring and management process, and personal details are anonymised after six months.
Our pricing model is based either on the volume of contacts handled or on successful outcomes achieved. We tailor each engagement to the size and goals of your organisation.
Ready to begin?

Let's price your campaign.

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