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Voice AI and SMS AI for fundraising

SMS & Voice AI

Voice AI and SMS AI agents that complement our human team — at scale, on brand, around the clock.

In short

How do Voice AI and SMS AI work alongside your callers?

Our Voice AI and SMS AI agents handle high-volume, time-sensitive donor touchpoints, such as reminders, confirmations and simple updates, around the clock and in your organisation's tone of voice. They complement our human team rather than replace it: people take the conversations that matter most, and the AI handles the rest.

Last updated 22 October 2026

Key facts

Voice AI and SMS AI agents, introduced in 2025
Reminders, confirmations and simple updates
Round-the-clock coverage
Human team handles the conversations that matter

How it works

How it works.

Some donor moments are best answered in seconds, not hours. Our SMS AI and Voice AI agents handle high-volume, time-sensitive touchpoints — reminders, confirmations, simple updates — with the warmth and tone of voice your supporters already trust. The human team takes the conversations that matter most; the AI takes everything else.

01
Map
We identify which touchpoints suit automation and which need a person.
02
Tune
Agents are set up in your organisation's tone of voice.
03
Run
AI agents handle reminders, confirmations and updates at any hour.
04
Escalate
Donors who need a real conversation are passed to our human team.

What's included

SMS AI agents
Voice AI agents
Round-the-clock coverage
Tone-of-voice tailored
Calls made by our in-house Perth team, never outsourced

Who it's for

Charities with high volumes of routine donor contacts
Programmes that need after-hours or instant responses
Teams that want human callers focused on high-value conversations

Quote sms & voice ai

§ FAQ — SMS & Voice AI

Questions about sms & voice ai.

No. The AI agents take routine, high-volume touchpoints so our trained human team can focus on the conversations that matter most, such as saves, upgrades and reactivations.

Time-sensitive, repeatable touchpoints: payment and appointment reminders, confirmations, and simple detail updates. Anything sensitive or complex is passed to a person.

Yes. Every contact is recorded, any details the donor updates are amended, and the data is resubmitted to you with its outcome, so your records stay clean and your team knows exactly where each donor relationship stands.

Pricing is based either on the volume of contacts handled or on successful outcomes achieved, tailored to the size and goals of your organisation. Request a quote and we reply within one business day with a proposal.